ANALYSIS OF CLINICAL INDICATORS OF TELEDENTISTRY MANAGEMENT FOR THE ELDERLY POPULATION DURING THE COVID-19 PANDEMIC IN CHILE
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2022
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Objective: To analyze clinical indicators of teledentistry management for
the elderly population during the COVID-19 pandemic in Chile. Material
and Methods: A pilot teledentistry project was developed for dental
care of the elderly in 5 regions of Chile. The data obtained were recorded
on the TEGO Platform to be subsequently selected and analyzed by the
researchers in terms of clinical management indicators: degree of installed
occupancy, degree of available occupation, degree of real occupation,
interconsultation indicator per patient attended, urgencies according to
reason for consultations, unpostponable prosthetic treatment according
to reason for consultations, prevention in relation to granted benefits,
prevention in relation to the patients cared for, and project absenteeism
indicator. Results: The clinical management indicators obtained were as
follows: The average degree of installed occupancy was 67%. The average
degree of available occupancy was 78%, which accounts for the clinical time
in which there are dental chairs and dentists willing to work. The average
real occupancy degree was 86%. The average interconsultation indicator
per patient observed was 25%. The indicator of urgencies according to the
reason for the consultation was 95%, which indicates that the purpose of
the study was fulfilled. The average unpostponable prosthetic treatment
according to the reason for consultations was 5%. The prevention in
relation to granted benefits reached 39%. Finally, the average indicator
of absenteeism was 17%. Conclusion: The measurement of clinical
management indicators contributes to meet the Chilean Ministry of Health
Explicit Health Guarantees (GES), which are: Access, Timely Attention, Quality
and Financial Protection.